The Phone Book: Telephone Skills for Business Success Student Text
By Judith E Fisher.
Description
The Phone Book takes a hands-on, interactive approach to helping students refine and practice their telephone skills. All phone skills are covered in detail, including listening, question-ing, speaking, handling incoming and outgoing calls, customer orders, customer problems, and complaints. Examples of proper techniques are also included. - from Amzon
ISBN(s)
0256187444, 9780256187441
